Hardware Support Plan
Provide Loan Unit
To avoid any interruption during customer business operations while on-site support, a loan unit will be provided if unable to service it in the act.
Loan Unit includes :-
CPU
Monitor
Customer Display
Dot Matrix Receipt Printer
CCD Scanner
Cash Drawer
Emergency Dispatch
Emergency dispatch services will only provided if the customer business operations are totally down and call in before 4.30pm
Next Business Days Service
On-site support services will be provided on Next Business Day if report is lodged after 4.30pm.
Office Support Hours
Monday to Friday : 9.30am - 5.30pm (Exclude Public Holiday)
Care-Line Services
Monday to Friday : 6.00pm - 10.00pm
Saturday : 1.00pm - 10.00pm
Sunday & Public Holiday : 10.00am - 10.00pm